Reliability

DITAworks is an integrated solution to optimize your documentation process. With DITAworks, you save time, save cost, and systematize your documentation process.

Some of the main business benefits of using DITAworks are listed below:

• Reduce cost on support
  Reduce cost in terms of reduced support personnel as a result of accuracy and customization of support documents (reduced support calls) 
  Reduce cost on the maintenance of support documents as a result of “update once, change everywhere”
• Reduce cost on documentation
  More cost-effective documentation generation process as a result of single-source and content reuse
  Save localization costs (decreased translation costs because of content reuse capability)
  
• Save time
  Reduce time for the documentation process considerably by content reuse
  Faster Go-to-market as a result of faster localization process (you can work on topic translations without waiting for whole of the document to be completed)
  Expand globally with faster localization at substantially reduced cost
  
• Improve quality, efficiency and accuracy of documentation
  Make complex and time-consuming DITA modeling and authoring tasks easier through a friendly user interface and authoring environment. This lets authors concentrate on writing high quality content
  Improve efficiency of the documentation through reduction of time, granular re-use of components, sharing content, easy configuration features and targeted publishing
  Customize documentation for a particular client and implementation, thereby increasing the accuracy of the documentation. Through collaborative and concurrent real-time access, developers/engineers, clients and contractors can participate in content development
  
• Improve customer relationship
  Increase quality of the documentation by providing accurate and up-to-date information
  Support available 24/7 through customer-friendly and flexible publishing
  Increase customer satisfaction by reducing their need for support calls and mails
  Increase the choice to customers by providing flexible publishing option
  
• Support strategic goals
  Reduce TCO ( as a result of content reuse, specialization features) and achieve higher ROI (as a result of minimalism, structure, reuse and single-Sourcing)
  Avoid proprietary lock-in of your content and future-proof it(DITAworks is based on open standard DITA)
  Achieve corporate branding goals more effectively with much reduced efforts. Brand consistency can be enforced by following corporate standards in layouts, structures and terminology
  Overcome negative effects of departmentalization by exchange and collaboration between departments in developing the content
  Support global expansion through a scalable modular architecture
  Leverage knowledge of best practices from an ever-growing DITA community of expert technical writers and managers

DITAworks talks DITA!
and combines the power of an integrated documentation management with the outstanding benefits of the native DITA architecture.

DITAworks for Information Architects
DITAworks for Editors